Privacy Policy

Last updated: 1 January 2026

1. Introduction

Better Business Coaching (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information openly and transparently, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or use our services.

2. What is Personal Information?

“Personal information” means information or an opinion about an identified individual, or a reasonably identifiable individual, whether the information is true or not and whether it is recorded in a material form.

3. Personal Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Business name
Postal address
Information you provide through contact forms, enquiries, or service requests
Any other information you choose to provide to us

We generally do not collect sensitive information unless required and permitted by law.

4. How We Collect Personal Information

We collect personal information in several ways, including:

When you contact us via our website, email, or phone
When you submit an enquiry or request our services
When you subscribe to updates or marketing communications
Through cookies and analytics tools (see Section 10)

5. Purpose of Collection

We collect personal information so that we can:

Provide and manage our services
Respond to enquiries and communicate with you
Send relevant information or marketing (where permitted by law)
Improve our website, services, and customer experience
Meet legal and regulatory obligations

6. Disclosure of Personal Information

We may disclose your personal information to:

Employees and contractors who need it to perform their duties
Third-party service providers (such as IT support, hosting, or analytics providers)
Professional advisers (such as accountants or legal advisers)
Government authorities, where required or authorised by law

We do not sell your personal information.

7. Overseas Disclosure

Some of our service providers may be located overseas. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

8. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include administrative, technical, and physical safeguards.

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details in Section 13.

10. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect information about website usage. This information helps us improve our website and services.

You can disable cookies through your browser settings, although this may affect website functionality.

11. Direct Marketing

We may send you marketing communications, where permitted by law. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Better Business Coaching
Email: [info@bbco.com.au]
Phone: +61(0)3 85280592
Address: PO BOX 293, Port Melbourne VIC, Australia, 3207